Refund & Cancellation Policy
Effective Date: [10/05/2023]
At Metasys Bangladesh, we are committed to providing high-quality online courses and digital learning experiences. Please read our Refund & Cancellation Policy carefully before purchasing any course.
By enrolling in any course, you acknowledge and agree to the terms below.
1. Digital Products
All courses offered on Metasys Bangladesh are digital educational products delivered instantly through our online learning platform.
Because digital content becomes accessible immediately after successful payment, all sales are considered final.
2. No Refund Policy
Once a student has successfully:
Purchased a course
Completed payment
Received course access
No refund, cancellation, or exchange will be provided.
Please review the course description, curriculum, and requirements carefully before completing your purchase.
3. No Course Transfer
Purchased courses are:
Non-transferable
Non-exchangeable
Cannot be transferred to another user account
4. Duplicate Payments
If a duplicate payment occurs due to a verified technical error, we will investigate the issue.
If confirmed, the duplicate payment will be refunded using the original payment method.
5. Failed Payments
If a payment fails or remains incomplete:
Course access will not be granted.
You may retry the payment using the available payment options.
6. Course Access Issues
If you experience technical issues accessing your purchased course, please contact our support team.
We will make every reasonable effort to restore your course access as quickly as possible.
Technical issues do not qualify for a refund if access can be successfully restored.
7. Promotional Offers
Courses purchased during:
Discounts
Flash Sales
Promotional Campaigns
Bundle Offers
remain subject to this Refund Policy and are not eligible for refunds.
8. Chargebacks
Initiating an unauthorised payment dispute or chargeback after receiving course access may result in:
Immediate account suspension
Permanent course access removal
Restriction from future purchases
We encourage students to contact our support team before raising any payment dispute.
9. Policy Updates
Metasys Bangladesh reserves the right to modify this Refund & Cancellation Policy at any time.
Any changes become effective immediately upon publication on this website.
10. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us through our official support channels.