Privacy Policy
Effective Date: [10/05/2023]
Welcome to Metasys Bangladesh. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and process your personal information when you visit our website, purchase online courses, or use our educational services.
By accessing or using our website, you agree to this Privacy Policy.
1. Who We Are
Metasys Bangladesh is an online education platform that provides professional online courses, digital learning resources, skill development programs, and educational services through our Learning Management System (LMS).
2. Information We Collect
We may collect the following information:
Personal Information
Full Name
Email Address
Phone Number
Billing Information
Country
Account Information
Technical Information
IP Address
Browser Type
Device Information
Operating System
Cookies
Website Usage Data
Referral Sources
Course Information
Purchased Courses
Learning Progress
Quiz Results
Certificates
Assignment Submission
Course Completion Status
3. How We Use Your Information
We use your information to:
Create and manage your account.
Process course purchases.
Deliver online courses.
Track learning progress.
Provide certificates.
Improve website performance.
Respond to customer support requests.
Send important course updates.
Improve user experience.
Prevent fraud and unauthorized access.
Comply with legal obligations.
4. Cookies
Our website uses cookies to:
Improve website performance.
Remember user preferences.
Analyse website traffic.
Measure marketing campaigns.
Improve advertising performance.
You may disable cookies through your browser settings, although some website features may not function properly.
5. Third-Party Services
We may use trusted third-party services including:
Google Analytics
Google Tag Manager
Google Ads
Meta Pixel
Payment Gateways
YouTube
Email Marketing Services
These providers may collect limited information according to their own Privacy Policies.
6. Payment Security
We do not store your debit card, credit card, or mobile banking credentials.
All payments are securely processed through trusted payment gateways.
7. Data Protection
We implement appropriate technical and organisational security measures including:
SSL Encryption
Secure Login
Two-Factor Authentication (where applicable)
Firewall Protection
Regular Security Monitoring
Malware Protection
However, no internet transmission is 100% secure.
8. Email Communication
We may send emails regarding:
Course Enrolment
Payment Confirmation
Course Updates
Certificates
Learning Reminders
Promotional Offers (You may unsubscribe anytime.)
9. Children’s Privacy
Our platform is intended for users aged 18 years or older.
If a parent believes a child has submitted personal information without permission, they should contact us immediately.
10. Data Sharing
We do not sell, rent, or trade your personal information.
We may share limited information only with:
Payment Providers
Legal Authorities (when legally required)
Technology Service Providers
Website Hosting Providers
11. Data Retention
We retain personal information only for as long as necessary to:
Provide our services.
Meet legal obligations.
Resolve disputes.
Maintain learning records.
12. Your Rights
Depending on applicable laws, you may request to:
Access your personal data.
Correct inaccurate information.
Delete your account.
Request data portability.
Withdraw marketing consent.
Restrict certain data processing.
Requests may be submitted through our official support channels.
13. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
14. Policy Updates
We reserve the right to update this Privacy Policy at any time.
Updated versions will be published on this page with a revised Effective Date.
15. Contact Us
If you have any questions regarding this Privacy Policy, please contact us through our official website.